Jan 082012
 

Hashtags are extremely useful ways of finding and sharing context specific pieces of information on Twitter and beyond. They are becoming more and more prevalent, especially when used in conjuction with events such as concerts, exhibitions, conferences and live online chats.  They are a means of highlighting subject-related information and increasing the likelihood of someone seeing a status update and making connections.

Hashtags are ephemeral, they can be created by anyone for any purpose at any moment in time.  All that is required is to place a # before a word or alphanumeric string without a space between them: #hashtag  This will enable tools and platforms like Twitter and many more to treat the word as a link and perform a search query for that #hashtag when it is clicked.

These are my top five tips for creating a usable hashtag:

  1. Keep it short!  Between 4 to 9 characters is the optimum range for a balance between brevity and meaning
  2. Use numbers in numeric format, e.g. #SGS2
  3. Search for existing usage
    • Search Twitter and/or #tagdef to check for current definitions and existing hashtags
    • Google for general conflicts and potentially embarrassing meanings in other languages
    • Avoid using a hashtag that is already in use or has negative connotations
  4. Abbreviate names and phrases to their common forms or a recognizable alternative, e.g. Search and Social Media Marketing becomes #SSMM or Social Customer Relationship Management becomes #SCRM or Facebook becomes #fb
  5. Spread awareness of the chosen tag as widely and as quickly as possible by incorporating it into social media and offline marketing efforts, as well as through direct contact with key people.

Do you know of any other key tips that would be useful to consider when creating a #hashtag?

Dec 302011
 

Twitter spam is still increasing and it is not always easy to recognize a spammer, especially if you are using 3rd party software that does not display all of the content that you would be able to see by visiting the main Twitter website.  The standard list of characteristics of a spammy twitter account include:

  1. They are an egg, they have not uploaded a personal profile picture or an avatar.
  2. They are using a provocative or sexy profile picture
  3. They have no followers
  4. They have not posted any tweets
  5. They post repetitive tweets with the same link
  6. They are not on any user-created lists, excluding @formulists and other automatically generated lists.
  7. They include a random alphanumeric string in their username
  8. They don’t talk to anyone
  9. They either don’t fill in their bio or focus on coupon offers, making easy money, or following back
  10. They disguise their website address with a short link

However, as Twitter matures the spammers are also getting more sophisticated. Take a look at this screenshot and see if you can spot the identifying features.

Twitter Profile of Spam Bot

It’s not too obvious because there’s a photograph that looks like a real person, a name that matches the probable gender and ethnicity of the person in the photograph, even an appropriate geographic location tag.  However, the url listed in the bio is  extremely likely to link to an adult services website, which may or may not contain malware, viruses and other harmful content.

To clarify, if this was a genuine adult account, it would be in their best interests to adhere to Twitter’s Media Settings and Best Practice guidelines.  At the very least, it would be expected that a genuine user who is using twitter as a promotion tool for commercial activities will take the time to fill out the description field in their bio.

A further indication that this is a spam account comes from the follower ratio, which is showing well over 7 times the number of followed accounts than followers. With a new twitter account that is not tied to an existing brand or celebrity, follower numbers tend to grow slowly and maintain a much more even ratio between following and followers.  Spammers still frequently pursue that tactic of following mass numbers of accounts to acquire followers who are using automated systems to artificially increase their follower counts, before mass unfollowing to achieve the appearance of influencer status.

Spammer Profile page

A quick trip to this spam account’s profile page yields a few more pieces of information, most importantly that this account shows no form of interaction. The account has been active for just under a month and their tweet stream is full of broadcast messages; no links to external resources, no image tweets, no retweets and no @mentions.

There are a number of ways to deal with spam accounts, which boils down to three basic actions, ignore, block or report.

Ignoring a spammer who is not active but simply trying to game the system will have very little effect and they will generally unfollow you, if you have not followed back within a predefined period of time.

Most people will ignore the ‘block’ option, as there are very few times where you would not want someone to be following you on twitter. An analysis of who finds your content interesting should not affect your reputation on a public broadcasting system. Moreover, if anyone is that concerned about people following them on twitter they will tend to set their tweets to private.

The report function comes into play where a spammer is using @mentions to associate your account with their products, services or malicious links.  Here it is critical to report & block any spam activity in order to protect yourself and your followers from inadvertently clicking on a  bad link, as well as to remove any inappropriate content or associations. This comes down to active monitoring of your interactions stream and more and more people taking responsibility for reporting and blocking spammers.

 

Nov 212011
 

Twitter favorites are denoted with the use of a gold star and are the Twitter equivalent of a Facebook Like or a Google +1.  They appear in the Twitter activity and @username tabs and can give great insights into the person behind the @.  Favorites are important because they not the same as retweets; they allow you to interact with a tweet without having to share it with all your followers.

In general, I use retweets for sharing links or information and favorites for personal communication.  In particular, I use favorites for the following specific purposes:

  1. To let someone know that I agree with their point of view or found their tweet amusing or insightful, depending on the context it is usually fairly obvious what my meaning is.
  2. To signal the end of a conversation by letting someone know that I have read their tweet but have nothing else to add.
  3. To save a key article or link that I want to read or re-read in order to comment on. As twitter does not differentiate between ‘save to read later’ and ‘favorites’, I usually ‘unfavorite’ something if I find to be not worthwhile at a later time.

I find that favorites are especially useful for interacting with tweets that are off-topic or more personal in nature, because it reduces the number of conversational tweets that get sent from my account whilst still allowing me to acknowledge other twitter users as having influenced me.

Don’t take my word for it, check out my personal twitter account and then come back and leave me a comment.

Update: 18 February 2012

A great way to follow someone’s twitter favorites is to add their feed to an RSS reader, such as Google Reader.  It’s as simple as copying this url into the subscribe box and clicking add: https://twitter.com/favorites/anjleeb.rss  This tip will work for any user account, just replace my twitter handle with the @username of any twitter account.

Nov 202011
 

If you are connecting your Twitter account on Foursquare:

  1. Make sure that you use the web interface on a PC, laptop or tablet so that it uses the twitter oauth protocol. If you are connecting to twitter through the Foursquare mobile app, it will ask you to type in your twitter login and password, which is more of a security risk.
  2. When you connect Foursquare account to Twitter, the default setting is to flood your stream with check-ins, Mayorships and new badge award notices. These should all be switched off in your privacy settings, unless this type of activity is a main focus of your twitter account.

N.B. When adjusting your privacy settings on Foursquare, ensure that your contact information settings are appropriate to your account. Personally, I have ‘let my friends see my phone number’ and ‘let my friends see my email address’ disallowed; and I have not shared my phone number with Foursquare.